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Your 118on9 Privacy Policy

Q: Can I ask to access or correct my personal data?

Yes. Email privacy@118on9.net with your account email and the request you want to make. We will verify your identity, check the data involved, and explain the action taken or any lawful reason we cannot act.

118on9 gives you one place to understand how account data, cookies, wallet records and lobby activity are handled before you open your account, with privacy choices explained in…

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How our policy treats your data

118on9 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This Privacy Policy explains the data we collect when you create an account, enter the lobby, use live tables such as Super Sic Bo or Speed Baccarat, or send funds through Malaysia payment channels. We use account details to keep your wallet accurate, confirm payment ownership,

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protect access, answer support requests, and meet records duties that apply to our service. We do not sell your personal data. We share only what is needed with payment service partners, identity checking vendors, security tools, and advisers who help us run the account flow. Access
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and eligibility depend on local law and are available where local law permits. If local rules require longer record keeping, we retain relevant records for that period, then remove or anonymise what is no longer needed.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REQUEST ROUTES

Reach us about privacy requests

When a privacy concern appears, we want you to reach the right team without repeating your account story.

ACCOUNT CARE

How we protect your account data

Our privacy work sits inside the same account flow you use each day. We collect only data linked to account access, payment records, game session logs, support messages, device security, and legal…

Data we collect

We collect account details, contact data, device signals, session logs, wallet actions, and support messages. Game names such as Royal Fishing or Dragon Hatch may appear in logs only to connect activity with account records.

Payments and withdrawals

Payment records cover Touch 'n Go, GrabPay, Boost dan FPX references, time stamps, amounts, and verification status. We use them to reconcile your wallet, handle disputes, and confirm that withdrawals go to the right account.

Cookie choices

Cookies help keep you signed in, remember language settings, detect unusual access, and measure page errors. You can manage cookies in your browser, though some account security and wallet functions may need certain cookies.

Account security

We use passwords, device checks, session alerts, and manual checks for risky changes. If activity looks unusual, we may ask for extra confirmation before exposing wallet records or approving a privacy request.

Retention periods

We keep data while your account is active and for periods required by payment, security, tax, dispute, or legal duties. When data is no longer needed, we remove it or turn it into non-identifying records.

Your change requests

You can ask us to access, correct, or remove eligible personal data. We verify your identity first, then explain what can be changed, what must be kept, and the reason for any refusal.

Privacy questions before you join

This FAQ focuses only on the Privacy Policy, so you can decide how comfortable you feel before opening an account. The answers explain what data is collected, why payment records are kept, how cookies work, how to make a request, and how local law affects access. If you need a response about your own account, contact us through chat or [email protected].

We collect details needed to create and protect your account, such as contact data, login records, device signals, wallet activity, support messages, and payment references. We also record session activity linked to games you open.

We keep payment references so your wallet can be reconciled, withdrawals can be checked, and disputes can be handled with clear records. These records are shared only with parties needed for payment or account checks.

Yes. Email [email protected] with your account email and the request you want to make. We will verify your identity, check the data involved, and explain the action taken or any lawful reason we cannot act.

Cookies help with sign-in, language settings, fraud checks, page performance, and session security. Some cookies connect activity to your account so we can protect wallet access and respond to security or privacy questions.

We may share limited data with payment processors, identity checking partners, security providers, technical vendors, advisers, or authorities when required. Each share is tied to account operation, protection, support, or a legal duty.

We keep data while it is needed for your account, wallet records, security checks, disputes, and legal duties. When a record is no longer needed, we delete it or remove details that identify you.

Yes. Access and eligibility depend on local law and are available where local law permits. Privacy requests are handled under the rules that apply to your account, payment records, and our service location.

Your 118on9 Privacy Policy

Reach us about privacy requests

How we protect your account data

Data we collect

Payments and withdrawals

Cookie choices

Account security

Retention periods

Your change requests

Privacy questions before you join

01 What data does 118on9 collect when I open an account?

02 Why do you keep Touch 'n Go, GrabPay, Boost dan FPX records?

03 Can I ask to access or correct my personal data?

04 Do cookies track my account activity?

05 Who may receive my account data?

06 How long will you keep my personal data?

07 Does local law affect my access to the service?

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